To all our valued customers, please take a few minutes to familiarise yourself with our salon policy. Our policy is aimed to provide our clients with a high level of service and a safe and welcoming environment. If you have any questions, please dont hesistate to give us a call. We look forward to welcoming you and we hope you enjoy the Elwoods experience!
Elwoods salon policy
1- How to make an appointment
2- Client arrival
4- Skin testing policy
5- Medical information
6- Deposits & Pre Payments
7- Cancellation, Re schedulling & "No shows" policy
8- Cash and card payments are accepted.
9- Clients to wear old clothing for colour/chemical work and dont wear precious or expensive jewellery.
10- Age requirements
11- Complaints policy
1- How to make appointments: Please call either one of our salons during our opening hours. Town centre Branch: 01494525050 or 01494520752. Loudwater Branch: 01494450077. If we are unable to get to the phone in time or if you call out of hours, please leave a message with your contact number slowly and clearly otherwise we are unable to call you back.
2- Client arrival: - To make sure you receive the full benefit of your visit, we recommend you arrive 5 minutes early for hair appointments and 10 minutes early for beauty appointments. Treatment times are approximate and may include consultation, preperation, treatment and relaxation time. It is especially important you turn up on time and not late as we have the right to refuse your appointment.
3- Consultations:- A consultation will be carried out before appointments. You may be required to fill out a consultation form. This information is completely confidential and is covered by the data protection act.
4- Skin Testing Policy: - Following manufacturers instructions a safety evaluation and Allergy Alert Test will be carried out in the salon for all new clients 48 hours before a colour service. And every 6 months for existing clients. If you are changing your colour service or shade, or if you have reported any adverse reactions to us, a new allergy test will have to be carried out 48 hours before your appointment. If you fail to update your patch test or fail to have one in time, your appointment will be cancelled and a fee may apply. You do not require a allergy test for bleaching. However if you require a toner or another shade after your bleaching service, a allergy test must be performed. We recommend you do not wash your hair the day of your colour appointment as this may help with scalp sensitivity. You must notify us immediately if you notice a major increase of discomfort during your colour service.
5- Medical information: - Please make us aware of any relevant medical Information at the time of your booking. Some treatments maybe unsuitable or require adjusting. This is for the health and safety of our clients.
6- Deposits & Pre Payments:- We may ask for a 50% deposit or a pre payment in full to secure your appointment. A deposit or pre payment in full is a commitment that you are asked to make as we give our time to you. We require 48-72 hours notice depending on the length of your treatment/service for you to reshedule your appointment, your deposit will be carried over to a new appointment date. If you fail to comply with this policy or cancel your appointment you will lose your deposit.
7- Cancellations & "No Shows" Policy: - Your hair & beauty appointments are very important to us and are reserved especially for you. Late cancellations and "no shows" cost us precious time and money. This is having a massive impact on small businesses trying to survive. Please take the time to familiarise yourself with our policy.
Cancellations: If you need to cancel or reschedule your appointment, we respectfully require 24-48 hours notice depending on the length of service. For weddings we require 72 hours notice. *Please check with a staff member. This will hopefully allow us time to fill your appointment. If you cancel your appointment in less than the time required you will be charged 50% of your scheduled appointment. If you cancel your appointment in less than 12 hours you will be charged 100% of your scheduled appointment.
*** We completely understand that emergencies and things can happen last minute & can assure you we will be sympathetic in certain circumstances, but we kindly ask for the same consideration in return.
No Shows: Anyone who forgets their appointment or consciously forgo thier appointment, will be charged 100% of their scheduled appointment.
*To notify us of a cancellation please call either salon, leave a voicemail message, email or message us on social media. Thank you for understanding and supporting your local businesses.
8- Cash and card payments:- We accept both cash & card. We do not accept American Express cards.
9- Clients to wear old clothing for colour/chemical work and dont wear precious or expensive jewellery: - We try our absolute best to ensure you are thoroughly gowned up for colour services and to protect you and your clothes, however accidents can happen, and for some services we are using disposable towels and gowns which are not as thick and durable as normal towels. Also please dont wear your favorite/precious earings or necklaces to your visit. Sometimes earings can get lost whilst washing hair or throughout the treatment. Necklaces can also get caught in the towels. We would feel awful if we lost/broke your jewellery. So please do not wear your favourite expensive clothes & jewellery for your visit to Elwood’s!
10- Age Requirements: - Our salons are available for everyone, however we are legally unable to perform any colouring services on anyone under 16 yeras of age.
11- Complaints Policy: - We take all complaints very seriously, and will do our best to offer a solution for you. In the unlikely event you did not enjoy your experience with us, plaese do let us know. We do not bite. We would appreciate any opportunity to learn and grow and will respect you for letting us know. If your complaint is relating to your service please let us know within 48 hours so we can look into the matter and hopefully come up with a suitable resolution. We do not offer refunds. Where the service has not been executed to the expected standards, you will not be charged for the additional services. If your complaint is regarding an experience issue, we will look to investigate internally and make any necessary alterations to ensure your future experiences with us are enjoyable.